Contact us
Introduction
Find out who to contact at DOC and how to give us feedback.Conservation emergencies (24/7 hotline): Call 0800 DOC HOT (0800 362 468). Call 111 for all fire, search and rescue and threats to life emergencies.
Visitor information and bookings: View parks and recreation for alerts and information on tracks, huts, campsites and hunting. For help with bookings and latest conditions contact a visitor centre.
General enquiries: 0800 ASK DOC (0800 275 362) or info@doc.govt.nz
Who to call
- Call 111 for all fire, search and rescue and threats to life emergencies.
- Call the DOC emergency hotline 0800 DOC HOT (0800 362 468) for all other emergencies.
Report sick, injured or dead wildlife
- For 1 or 2 sick, injured or dead animals, or whale and dolphin strandings: call 0800 DOC HOT (0800 362 468).
- For a group of sick, injured or dead animals: call the Ministry for Primary Industries (MPI) pest and disease hotline 0800 80 99 66.
- For non-native wildlife: contact your local SPCA or a wildlife rehabilitator in your area.
Report illegal or suspicious activity
- Call the DOC emergency hotline 0800 DOC HOT (0800 362 468)
- illegal whitebaiting
- vandalism of huts and tracks
- removal of plants from reserves
- killing or catching native wildlife
- fishing in marine reserves
- disturbing marine mammals
Report damage
To report facility damage:
- call 0800 DOC HOT (0800 362 468)
- use our online damage report form – you can upload a photo of the damage.
Report accidents or safety issues
To report non-urgent accidents, near misses or safety issues:
- call 0800 DOC HOT (0800 362 468)
- contact the local DOC office or visitor centre – contact details are at the bottom of each track, hut, and campsite web page
- use our online safety or accident report form.
If there is an emergency that threatens someone’s life, dial 111 first.
If you're Deaf, hearing impaired, Deafblind or speech impaired you can use the New Zealand Relay Service to call us.
For up to date visitor information, search our parks and recreation pages. Check alerts on web pages to find out if the site is damaged or closed.
You can email or phone a DOC visitor centre for help with bookings and latest conditions.
Your bookings can be accessed on our bookings sites.
General information about bookings can be found on our website.
Make a general enquiry
- Phone: 0800 ASK DOC (0800 275 362)
(If calling from overseas phone: +64 4 471 0726) - Email: info@doc.govt.nz
- Use our general enquiry online form
Postal address:
Whare Kaupapa Atawhai / Conservation House
PO Box 10420
Wellington 6143
Fax: 64 4 471 1117
DOC offices
Request or change your personal information
About your visit to a conservation area
Complete an online survey about your visit to a DOC site such us a hut, campsite or track. This will help us improve how we manage conservation areas. The survey takes a few minutes to complete.
Give feedback about your visit
About our website
Complete this short form to give us feedback about the DOC website.
Give feedback about our website
About our use of plain language
In line with the Plain Language Act, DOC uses plain language in all our communications and publications. Contact info@doc.govt.nz if you have suggestions for how DOC can improve our use of plain language.
If you're Deaf, hearing impaired, Deafblind or speech impaired you can use the New Zealand Relay Service to call us.
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